REFUND POLICY
Last updated: February 2026
Thank you for purchasing a product from AI Pro (“AI Pro,” “Company,” “we,” “us”) through ai-pro.org. Except as this policy expressly allows or applicable law requires, all sales are final—no refunds or exchanges.
Global Refund Policy
A refund request will only be considered when all of the following conditions are satisfied:
- You have sent fewer than 30 messages under the relevant purchase.
- Your request reaches us within 5 calendar days of that purchase.
- The subscription remains active at the time of the request.
A “message” means any input you submit that generates a model response. Once you send 30 messages or the 5-day window closes, the service is deemed fully consumed and no refund will be issued. We cannot refund expired subscriptions.
Country-Specific Rules
If your country or region appears below, the local rules in this section replace the Global Refund Policy for your purchase (subject to residency verification).
(a) European Union / EEA / Switzerland / UK / Turkey
If you are a consumer here, you have a statutory 14-day right to withdraw from a distance contract. You may exercise this right within 14 days of your purchase, once we confirm your residency.
Effect of withdrawal: Upon withdrawal, we will reimburse all payments received, except where you explicitly asked us to begin providing the digital service during the withdrawal period. In that case, you may owe a proportional amount for what was supplied before you told us you were withdrawing. We calculate that proportion using this objective measure: each message sent counts as one unit of the service. Sending 30 or more messages means the service is fully provided, and no refund will be due.
How to withdraw: Send a clear statement (e.g., by email) to [email protected] before the 14-day period ends.
(b) United States
Certain U.S. states grant additional refund rights (such as extended cooling-off periods or pro-rate refunds). Where those laws apply, they override this policy and we will honor them once residency is confirmed.
(c) South Korea / Mexico / Taiwan / Brazil / China
We provide a 7-day withdrawal period to allow fair evaluation while covering operational costs. The right to withdraw ends once the service is fully used—sending more than 30 messages constitutes full acceptance and consumption.
(d) Other Countries
Where mandatory consumer-protection laws give you extra rights, those laws will govern your purchase after residency is verified. Otherwise, the Global Refund Policy controls.
Persistent Technical Defects
If you encounter ongoing technical problems caused exclusively by our platform (not by your device, connection, outdated software, or similar user-side factors), and consumer-protection laws require a refund, you may be eligible. You must supply adequate documentation of the issue, such as screenshots or error logs.
Chargebacks & Disputes
If you initiate a chargeback or otherwise reverse a payment, we may, at our sole discretion, immediately disable or terminate your account for breaching your payment obligations. We reserve the right to contest any chargeback by providing the relevant financial institution with proof that the transaction was authorized by the account holder.
How to Request a Refund
Email your request to [email protected]. Requests must be submitted within the current subscription period and will be processed only if the conditions in this policy are fully satisfied. Our records will be conclusive when determining eligibility.
Changes to This Refund Policy
We may update this policy at any time to reflect new features or plans. Changes will affect only future purchases or renewals. If you disagree with the updated terms, you may cancel your subscription at any time. We recommend saving a copy of the refund policy in effect at the time of your purchase.